Our Promise
Lifetime Color Guarantee
Every Whittled puzzle is backed by a simple guarantee: if the color ever fades, degrades, or separates from the surface, we will remake it. No questions about when you bought it. No expiration date.
Why it's possible
Whittled uses dye sublimation on a coated hardwood puzzle substrate. Heat and pressure transfer the image into the receptive coating rather than leaving a paper print laminated on top.
That process produces a vivid, sealed image surface suited to normal indoor handling and display. Like any finished object, it should still be kept away from abrasion, prolonged moisture, direct sunlight, and extreme heat.
The lifetime color guarantee is the promise Whittled makes if the covered image surface fades, degrades, or separates under the conditions described below.
What the guarantee covers
Color fading or darkening over time
Color peeling, flaking, or separating from the surface
Discoloration from normal indoor light exposure
Any visible degradation to the printed image under normal handling
What it does not cover
Physical damage — cracked, snapped, or lost pieces (damage on arrival is covered by the remake promise below)
Warping from extended moisture exposure
Damage from improper storage (direct sunlight, extreme heat)
How to make a claim
Email us at matt@whittledco.com with a photo showing the color issue and the name or occasion associated with your order. We will confirm the issue and arrange a remake. There is no fee.
For a custom puzzle, we may ask you to resubmit the original photograph because uploaded source files are deleted after the original order ships.
We do not ask for proof of purchase or an original receipt. If you have a Whittled puzzle and the color has degraded, we want to fix it.
Custom puzzles: made right, or we remake it
Separate from the color guarantee, every custom puzzle is covered when it arrives. If it arrives damaged, has a manufacturing defect, or does not match the image and options you approved, we will remake it at no cost.
Email matt@whittledco.com within 7 days of delivery with your order number and photos of the puzzle. Custom orders are otherwise non-returnable once production begins. See Returns & Refunds for the full policy.
A note on caring for the puzzle
Store assembled puzzles in the box or flat in a dry location. If you display the finished puzzle on the wall, keep it out of direct sunlight and away from extreme heat or moisture.
Dust the puzzle with a dry, soft cloth. Avoid abrasive cleaners, submerging pieces, or extended moisture exposure.